We pride ourselves in being the most professional and creative printing, embroidery & design business and we work hard to be THE competition. We can help your company excel and expand visually. We are the right people for all your business printing and design needs. Let your business ideas flow creatively with DFW Custom Imprints. We can work together with any of your needs to print and create beautiful and visually perfect designs such as logos, flyers, postcards,door hangers, banners and just about everything else. The possibilities are endless with DFW Custom Imprints!

 

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Terms and Conditions:

Orders must be paid in full before the order begins unless otherwise approved by DFW Custom Imprints staff. If you pay via check, the turn around time clock on your order will not begin until your check clears.

Example: Acme, Inc. emails DFW Custom Imprints about placing a T-Shirt order. DFW Custom Imprints sends Acme a Quote. Acme approves the quote and DFW Custom Imprints sends an Invoice. Acme waits 3 weeks, then pays for the order. Once payment is received, DFW Custom Imprints places the order on the schedule.

 

Turnaround

The turn around time on your order with DFW Custom Imprints starts when you’ve paid in full, we have all information required to complete your order (all artwork, correct tag files, all fonts required for editable tags, all shipping info, etc.) & your Mocks have been approved. Delay in receipt of *any* of this info could result in production delays. Most Mocks are sent within 24 hours, after receiving payment and all necessary information. Our current turnaround time is 4-10 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround. Delay in approval of mock ups could also result in production delays. Each finishing service (printed tags, hem tags, etc.) will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turn around time. The most up-to-date turnaround time will be listed on your quote and invoice. 

If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of DFW Custom Imprints control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.

 

Art Approval | Order Proofing

All artwork is to be approved via a digital mock-up through email. Artwork must be checked for spelling, color, sizes ordered, placement of the art and accuracy of artwork by the customer. It is very important to look over every detail of the mockup, as this is how your garments will print. DFW Custom Imprints will not accept responsibility for corrections not implemented and/or requested after artwork approval. Any modifications requested after customer approval will result in production delays and could require additional expenses. Any delays in the approval process longer than 24 hours after receipt of the mockup could result in production delays.

 

Rush Orders and Proofs

Proofs are waived on any RUSH order and printing is done to what is given to be printed there are NO REFUNDS on RUSH orders or Custom Printed Products.

 

Changes to Your Order After Payment

Any change made to your order that is not due to a stock issue on behalf of the stock suppliers will be subject to a change fee of $50.00 in addition to the additional costs to make the changes. Any changes to your order after it has been placed will delay your order, even if you have paid a rush fee and/or have given us a required date. It is very important that you do not place your order until you are certain that's what you want. Once the process begins, everyone in our shop starts to work on different aspects of the job, changes become costly and time consuming.

Example: Acme places an order for 100 Anvil 980 shirts in Black. DFW Custom Imprints then orders the shirts to prepare for printing. Two days later, Acme wants to change the order to now print on 100 Anvil 980 White tees. DFW Custom Imprints has to re-write the order and ship the black shirts back to the supplier (paying a 15% restocking fee + shipping costs) then pay to have them ship new shirts out.

 

Cancellations & Restocking Fees

Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.

Example: Acme places an order for 99 shirts. DFW Custom Imprints then orders the shirts to prepare for printing. Two days later, Acme needs to cancel the order (for any reason). DFW Custom Imprints has to return the shirts to the manufacturer, incurring shipping fees and restocking fees. DFW Custom Imprints refunds Acme for their order minus necessary cancellation fees.

 

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